Troubleshoot Internet or VPN issues

Top 5 quick fixes for internet issues

1. Restart your modem and router or internet gateway (modem/router combo)
An equipment restart is the golden rule of internet troubleshooting. This should always be your first step; it’s simple, easy, and incredibly effective.
See instructions.

2. Check your wires and cables
Loose or damaged cables can cause a wide range of internet issues. Sometimes the fix is as simple as tightening a connection, other times you may need to replace a cable or require the help of a broadband technician.
See instructions.

3. Move your router to a better spot
If you’re using the internet over Wi-Fi, router placement is crucial. Sometimes moving your router just a few feet or changing the angle of the antennae can make a world of difference.
See instructions.

4. Test a different website or online activity
The problem may be with the app, service, or website you’re trying to access. If only one website or service is acting up, your connection is probably fine.

5. Check for an outage
If the problem is on your internet provider’s end, you can’t do anything to fix it. Make sure to check for outages before getting too deep into your troubleshooting efforts.
See instructions. 

Internet still down?

It’s time to dig a bit deeper with our troubleshooting guide.

First, we’ll help you diagnose whether you have an internet signal issue or a problem with your Wi-Fi. Once you’ve discovered which type of problem you have, continue to either the internet signal troubleshooting section or the Wi-Fi troubleshooting section. If you’re still stumped, use our advanced troubleshooting section for particularly tricky circumstances.

Lastly, you can jump straight to our complete list of internet fixes and try each one until you’re back online.